Where to begin, Susana from day one was not only professional and thorough about the process but she was friendly, understanding and went above and beyond to make sure that we got our dream home. She made sure we were happy in the end. Due to Covid, things happened during escrow which made it very difficult to close at the time desired but not once did she give up, she handled everything with professionalism and with proper work of ethics. There aren’t enough words that can really describe how extraordinary she is but I highly recommend her because not only is she a good realtor but she becomes part of your family during the process. When we thought about giving up and thought we were never going to get our home, Susana motivated us and lifted our spirits to continue and not give up. This process was very frustrating and difficult for all of us but one thing that I can say is, she gave us great quality customer service. Her service is what’s needed for any home purchase especially first time home buyers like ourselves. Susana is a great asset to Coldwell Banker. Thank you Susana for everything!